BakoshApp support chat: AI assistant and administrator
Get help right in BakoshApp: the AI assistant answers setup and error questions, and an administrator takes over the chat when it can't help.
Support is a chat inside BakoshApp. Open Home in the sidebar and choose the Support tab.
AI assistant
An AI assistant answers first, from the BakoshApp knowledge base, in the language you write in. The app tells it your version, active mod and plan, so you don't need to list them.
The assistant answers 30 messages per 24 hours. A message can be up to 1200 characters and several lines long, for example a piece of a log: Enter sends it, Shift+Enter starts a new line.
Talk to an administrator
If the assistant can't help, it offers to hand the chat over. You can also ask for this yourself: click Talk to a person under its answer, or just ask in the chat.
- Click Hand over. The assistant goes silent, and your messages now go to an administrator.
- The reply appears in the same chat, in your language. While you're elsewhere in the app, Support replied appears at the top of the window. If the reply stays unread for 15 minutes, it also comes to the email address of your account.
- Click Question solved when you're done. The next message goes to the assistant again. A question also closes by itself 7 days after the last reply.
You can hand over up to 3 chats and send up to 20 messages to the administrator per 24 hours.
What the administrator sees
The conversation, your app version, active mod and plan. The Privacy Policy describes how conversations are stored: they are kept for 12 months after the last message.